Decent - Customer Service Representative (CSR) Foundever Employee Review

4.0
Mar 2, 2022
Recommend
CEO approval
Business outlook

Pros

Lenient attendance policy, but that's also the easiest way to get let go. As long as you are coachable and want to learn you can advance, Attendance bonus monthly plus other stats, random spiffs for other stats like CSAT.

Cons

You will usually be working on any given holiday unless you are lucky and plan ahead to save your PTO to schedule in advance.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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