Pros
Great company with great benefits. The coaches have been more than helpful in my personal experience. My teammates are supportive and there is definitely room for advancement. The pay is decent for the work, with the added bonus of being able to work from home.makes work MUCH more enjoyable!
Cons
The upset customers, constant updating of rules/procedures, and statistical requirements for your calls are hard to reach at times, making the job a bit stressful. You get very few holidays off, and when you do, you must make up that day on one of your off days. For example, Monday you are off for the holiday, and normally you would be off Saturday and Sunday. NOPE, with Sitel, you have to work one of your off days, which would be Saturday because they are closed Sunday. Thats one of the biggest drawbacks in my opinion