Its okay nut can be a lot better - Technical Support Agent Foundever Employee Review

1.0
Oct 9, 2012
Recommend
CEO approval
Business outlook

Pros

I enjoy my co-workers and some of the management staff Okay benefits

Cons

We are the lowest paying call center in my city Raises have been frozen Too many non working computers Too many non knowledgeable supervisors Hate attendance policy---still get an occurrence if you have a valid doctor's note, went to the ER, had an accident, etc Very shady, 2 faced and unprofessional upper mgmt Does not apply a firm policy for everyone; policies differ based on individuals

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5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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