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      Foundever

      Engaged employer

      Foundever reviews

      Good place to work - Customer Service Administrator Foundever Employee Review

      4.0
      Apr 17, 2018
      Customer service administrator
      Recommend
      CEO approval
      Business outlook

      Pros

      The company as a whole cares about its employees, and this is well reflected in the level of training received when starting a role at the company. Also, there is room for progression within the company, and the process for this is very efficiently and professionally carried out.

      Cons

      The working hours were not the most convenient, as some contracts included a finishing time around 8-9pm.

      avatar
      Foundever Response
      8y
      Thank you for taking the time to leave a positive review for us. We understand that training is very important to your start with us here at Sitel and take the time to make sure that you are aware of everything across the site and get you engaged with everyone, rather than it just being specific to your campaign. We strive to work alongside those who wish to progress with us and help them to reach their goals. In terms of hours, as you know, they do differ depending on your campaign and role, which is made clear at the recruitment stage. We are however always looking at ways to ensure that employees are happy with their schedules. Recently, we have been able to do this by ensuring schedules are published further in advance with as much consistency and flexibility in working patterns as possible. If you have any additional suggestions you would like to make, please don't hesitate to get back in touch!

      Explore other reviews about Foundever

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Training is easy to get through it’s nice to work from home doing so.

      Cons

      Haven’t really found any yet.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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