Hope you're okay with a second job in summer. - Customer Service Representative Foundever Employee Review

1.0
Sep 1, 2016
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers, OCCASIONALLY friendly management (but dont expect it), hour rate is pretty good. Otherwise, I can't think of much. Whoops.

Cons

So I started in winter, when things were fast paced and tough. I got at least 80 hours per paycheck and usually I had mandatory overtime (If I skipped it, say, DUE TO A MEDICAL REASON, I was written up despite the note from the doctor). At 10.00$/hour, thats pretty good. Come spring and summer, I was LUCKY to make 20. They did not advertise my position as seasonal, but instead a full time year around. Eventually I resigned due to said medical problem. There is also the issue of management. While the individuals of management are usually nice and helpful, as a whole nothing gets done. I submitted multiple complaints of harrassment but they were swept under the rug as if they were nothing. The HR representative was understanding, but the Managers couldnt care less.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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