Good colleagues, but management needs significant improvement. - Learning Specialist Foundever Employee Review

1.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

Indefinite employment contracts, unlike many other call center companies. Convenient office location

Cons

Management quality was inconsistent in my experience. I worked with a manager who frequently made mistakes but shifted responsibility to team members instead of taking accountability. The communication style was often disrespectful, and I witnessed colleagues becoming so stressed that some cried or resigned. My understanding was that concerns about this manager were reported to HR multiple times, but I did not see any meaningful changes. Career progression also felt disappointing. I was offered a promotion, but it came with significantly more responsibilities and no increase in compensation. When I informed another manager that I had decided to resign, the conversation became unprofessional. I was told that if I left, I would never be able to return, and that within three months I would be asking to come back but the company would refuse. I found this response unnecessary and discouraging rather than supportive. Overall, I felt that leadership, accountability, and employee well-being needed significant improvement.

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2.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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