Pros
Indefinite employment contracts, unlike many other call center companies. Convenient office location
Cons
Management quality was inconsistent in my experience. I worked with a manager who frequently made mistakes but shifted responsibility to team members instead of taking accountability. The communication style was often disrespectful, and I witnessed colleagues becoming so stressed that some cried or resigned. My understanding was that concerns about this manager were reported to HR multiple times, but I did not see any meaningful changes. Career progression also felt disappointing. I was offered a promotion, but it came with significantly more responsibilities and no increase in compensation. When I informed another manager that I had decided to resign, the conversation became unprofessional. I was told that if I left, I would never be able to return, and that within three months I would be asking to come back but the company would refuse. I found this response unnecessary and discouraging rather than supportive. Overall, I felt that leadership, accountability, and employee well-being needed significant improvement.