I DON'T recommend Foundever! Worst call center ever! I'm glad I don't work there anymore.
- bare minimum salary! The company promises great benefits especially to foreigners arriving in Berlin but they pay too little for what they ask!
- Not flexible timetables.
- the HR personnel is rude! They constantly ignore your requests by email or phone which sometimes results in calling or emailing them multiple times for the same thing. Worst HR department ever.
- Agents are really just a number, a small cog in the machine. The higher management doesn't value good employees! All they care are the metrics and statistics. When they don't need you anymore, they don't renew your contract even if you delivered excellent results! Also no prior warning for firing people.
- very complicated to get vacation days approved.
- Not really growth opportunities.
- stressful work environment and constantly changing work processes (with bad quality and not well explained e-learnings).
- complicated processes with little supervision. Contradictory statements from different departments.
- the performance bonuses are a joke! Even with fully earned monthly bonus, the salary remains the bare minimum for living in Berlin or surrounding areas.
- The office is too noisy and the working systems mostly lagging, freezing which can cause delays to working.
