Management is terrible - Eligibility Verification/Patient Access Advocate Fortrea Employee Review

1.0
Oct 10, 2023
Recommend
CEO approval
Business outlook

Pros

Remote work Some employees you meet are cool

Cons

Management is terrible. When you bring up issues within the company management will say they will circle back with you and never do. If you do your job too good they will make you do other employees work as well. There are some incompetent employees that get away with a lot. They also hold you accountable to unrealistic AHT.

Explore other reviews about Fortrea

5.0
Oct 2, 2025
Recommend
CEO approval
Business outlook

Pros

Great people, good pay, good work life balance.

Cons

I can't think of any.

1.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In my experience, the greatest benefit of working here was the breadth of exposure I gained across my function. That said, much of it came out of necessity rather than design. Due to what I observed as persistent understaffing, high turnover, and recurring rounds of layoffs, I found myself taking on responsibilities that stretched well beyond any defined scope. If you're someone who learns by doing and can tolerate ambiguity, you will walk away having touched more than you would in a more stable environment. Benefits were adequate, though it was my experience that the company announced plans to eliminate dependent coverage starting in 2027, which was a meaningful shift for employees with families.

Cons

In my time here, I found role clarity to be nearly nonexistent. I went without a formal job description for the duration of my tenure, and despite raising it, leadership indicated for well over a year that it was being worked on. That pattern, in my opinion, reflected a broader cultural issue: change was frequent but poorly managed, and directional guidance from leadership felt inconsistent and at times difficult to trust. I personally felt that communication about the company's position and direction was not always straightforward. The organization also appeared, in my view, to default to workforce reductions as a primary business lever rather than investing in stabilization or accountability. When leadership gaps surfaced, my experience was that they were minimized rather than addressed directly. The culture within my dept was also something I struggled with. In my experience, there was significant misalignment around ownership and responsibility, and the dynamic felt more competitive than collaborative. Rather than pulling in the same direction, it often felt like individuals within the team worked against one another rather than in cooperation, which made an already challenging environment that much harder to navigate.

6
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