QA is the also the severely understaffed product support team which has no onboarding or product training for new hires - Technical Support Engineer Fortra Employee Review

I’ve had a positive experience working here, particularly because of the supportive team environment and strong collaboration across colleagues in different countries. The benefits package is competitive, and the company offers an excellent work-life balance. Compensation feels aligned with individual performance and contributions. Leadership is generally receptive to new ideas and encourages professional growth and development. The company also stands out for its culture, community involvement through charitable giving, employee well-being webinars and events, and free access to continuous learning resources.

Some processes could be smoother, especially around meetings and time management. Getting approval for needed software can sometimes take longer than expected, and on new projects, access to requirements is not always as clear or timely as it could be, which can slow down progress.

Supportive coworkers, good exposure to finance and business operations, and opportunities to work cross-functionally with different teams. The company is growing, so there is room to learn and take ownership.

Processes can feel a bit unclear at times, and priorities may shift quickly. Some systems and reporting workflows could be more streamlined. Like many growing companies, communication between teams can sometimes be inconsistent.