Does Fortnum & Mason pay their employees well?

According to anonymously submitted Glassdoor reviews, Fortnum & Mason employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Fortnum & Mason. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Fortnum & Mason?

59% of Fortnum & Mason employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fortnum & Mason 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fortnum & Mason?

Sales Associate (76) , Sales Assistant (28) , Customer Service Advisor (15) , Customer Service (7) , Customer Service Representative (7) , Manager (5) , Retail Sales Associate (5) , Waitress (5) , Buyer (4) , Concierge Gifting Account Executive (4) , Customer Ordering Advisor (4) , Retail Sales Assistant (4) , Shop Assistant (4) , Customer Services Advisor (3) , Head Chef (3)

What are the pros of working at Fortnum & Mason according to real employee reviews?

"Friendly colleagues" ((in 22 reviews)); "good culture" ((in 12 reviews)); "Great benefits" ((in 10 reviews)); "It was a great working environment" ((in 9 reviews)); "Decent canteen" ((in 9 reviews))

What are the cons of working at Fortnum & Mason according to real employee reviews?

"Recruitment management was poor." ((in 37 reviews)); "hours are long and unsociable at times" ((in 28 reviews)); "Managers were unprofessional." ((in 26 reviews)); "Bullying is a daily occurance and they might end up in court one day." ((in 9 reviews)); "No commission paid to sales associates selling luxury items." ((in 6 reviews))

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Fortnum & Mason

Fortnum & Mason reviews

Great company for seasonal staff - Customer Service Advisor Fortnum & Mason Employee Review

4.0

Jul 7, 2026

Customer service advisor

Recommend

CEO approval

Business outlook

Pros

Lovely supportive team. Lots of new processes have been implemented and the management team genuinely care and want to support you.

Cons

Can be a little busy around Christmas but that’s retail for you.

Explore other reviews about Fortnum & Mason

5.0

Apr 7, 2021

Sales associate

Recommend

CEO approval

Business outlook

Pros

Staff are professional, the working environment is great

Cons

I didn't find bad things in this company, everyone is friendly

3.0

Feb 25, 2024

Sales associate

Recommend

CEO approval

Business outlook

Pros

High staff discount which is really nice- it’s 40%.

Cons

Toxic company culture and managers don’t know what they’re doing.

Fortnum & Mason Response

Your feedback as an employee matters to us, so thank you for taking the time to share your experience. We would also love the opportunity to discuss this feedback further with you, completely confidentially, at a time that’s most convenient for you. Please do email HR@fortnumandmason.co.uk and someone from our HR team will be in contact with you as soon as possible. Many thanks, Fortnum & Mason HR Team

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Great company for seasonal staff - Customer Service Advisor Fortnum & Mason Employee Review

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