A poorly-run company with awful executive leadership. Morale is very low. - Customer Support Representative Foodler Employee Review

1.0
Feb 9, 2015
Recommend
CEO approval
Business outlook

Pros

Having the ability to work from home allows for some mild flexibility.

Cons

No benefits of any kind: No health insurance. No vacation days. No raises or annual employee evaluations. No positive reinforcement or constructive criticism. There is no real managerial structure. The company CEO has the final say in almost all situations, and cryptic communication is funneled down through supervisors. There is no direct interfacing with decision-makers, nor are concerns truly heard or addressed. There is no actual human resources department. Concerns are "put on file" and essentially buried. Customer Service is difficult in most arenas, but Foodler.com's management does not give its employees the tools to deal with customer/client concerns effectively and in a timely manner. Management continues to push for the acquisition of more restaurant clients, but this business growth is not balanced with the hiring of more people to shoulder the burden. Staffing at Foodler.com is lacking where it is needed most. Customer Support is very sparse, considering the overwhelming influx of angry calls from restaurant managers and customers. No room for advancement.

Explore other reviews about Foodler

5.0
Sep 25, 2024
Recommend
CEO approval
Business outlook

Pros

- Great owners - Promote from within - Awarded fastest private growing company - Executive(s) awarded 30 under 30 in US by Forbes - Great pay // no outsourced customer support ( all in-house employees)

Cons

The only downside was the sale of the company to GrubHub as it proved the success and hard work as well as profitability, but ended the long run from startup to national media spotlighted company.

2.0
Sep 19, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home. Perfect for people who need a job but want the effort to stop there

Cons

This company is very "fly by night". Their ordering system had very limited capabilities and frequently would not accept addresses of customers. They were told to just start plugging in nearby addresses until the system accepts one. Why would you use them again after that ? Keep in mind this is a food delivery service company . And that is their system. I was hired and trained for a day or 2 and then didn't hear from my supervisor for 2 months . Another colleague helped me out if I needed assistance but the boss was MIA. It was strange. The order system we as agents used to check orders etc was rudimentary at best and didn't make very much sense. The technology seemed old and out of date .

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