EHhhh - Customer Service Representative (CSR) Foodler Employee Review

- Great owners - Promote from within - Awarded fastest private growing company - Executive(s) awarded 30 under 30 in US by Forbes - Great pay // no outsourced customer support ( all in-house employees)

The only downside was the sale of the company to GrubHub as it proved the success and hard work as well as profitability, but ended the long run from startup to national media spotlighted company.

Having the ability to work from home allows for some mild flexibility.

No benefits of any kind: No health insurance. No vacation days. No raises or annual employee evaluations. No positive reinforcement or constructive criticism. There is no real managerial structure. The company CEO has the final say in almost all situations, and cryptic communication is funneled down through supervisors. There is no direct interfacing with decision-makers, nor are concerns truly heard or addressed. There is no actual human resources department. Concerns are "put on file" and essentially buried. Customer Service is difficult in most arenas, but Foodler.com's management does not give its employees the tools to deal with customer/client concerns effectively and in a timely manner. Management continues to push for the acquisition of more restaurant clients, but this business growth is not balanced with the hiring of more people to shoulder the burden. Staffing at Foodler.com is lacking where it is needed most. Customer Support is very sparse, considering the overwhelming influx of angry calls from restaurant managers and customers. No room for advancement.