Toxic environment with poor management and low pay - Software Support Analyst Follett Employee Review

2.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

At one point they had a nice cafeteria with freshly cooked food for decent prices, but they shuttered it around COVID. My guess is it's probably not back now.

Cons

Youll have to work with lazy and incompetent T1 techs with 20+ years of service with the company and will never be jettisoned no matter how little output they have. Terrible pay, calls almost never stop coming in, toxic environment. Worst HR department you'll ever experience Promotions almost never happen because there are always employees with 15 years of service ahead of you. Laziest T1s got promoted to T2 if there ever was a spot. T3s would be let go and not replaced.

Explore other reviews about Follett

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed the fast pace of working a large university's graduation. The people were nice and helpful when I had a question.

Cons

There are not any cons.

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible hours and scheduling - you get a PTG Bonus every few months - easy to balance with college - good coworkers and manager

Cons

- not a lot of tasks (you spend a lot of time looking busy) - hours are very inconsistent and there aren’t enough unless you can travel between stores - corporate isn’t great and can make working there frustrating at times

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