Positive progress but chaotic leadership and old systems - Anonymous- Salaried Staff Follett Employee Review

3.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Has made progress on inventory, financial position, more consistent expectations and the tools to support them. The people are passionate about the customers, the mission and fun to work with overall.

Cons

Still many antiquated systems and processes that hinder productivity and customer experience. Change focus and strategy too often from the top creates chaos, hinders ability to fix one thing before focusing on another - systemic issues are not fully addressed. CEO is volatile and reactive, messaging and actions suggests he does not trust his leadership team,

Explore other reviews about Follett

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed the fast pace of working a large university's graduation. The people were nice and helpful when I had a question.

Cons

There are not any cons.

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible hours and scheduling - you get a PTG Bonus every few months - easy to balance with college - good coworkers and manager

Cons

- not a lot of tasks (you spend a lot of time looking busy) - hours are very inconsistent and there aren’t enough unless you can travel between stores - corporate isn’t great and can make working there frustrating at times

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