Wonderful opportunity! - Customer Service Foley Employee Review

Genuinely welcoming culture from day one - people across all departments are friendly, approachable, and supportive. Strong sense of collaboration company-wide, not just within individual teams. Leadership is transparent and keeps everyone aligned with a clear vision. Company is growing aggressively, which creates real opportunities to take on more responsibility and advance. Ideas are heard at all levels, there's no "just execute tickets" mentality. Energetic, motivated colleagues who take pride in their work.

The pace of growth means there is always more to do, but that's a good problem to have. A high-growth environment means things evolve quickly, which keeps every day interesting. Ambitious goals push you to continuously learn and improve.

From the interview process onward, it was clear that Foley is made up of genuinely good people. Everyone I’ve interacted with has been kind, transparent, responsive, and considerate, and that has held true as I’ve continued meeting more teams across the company. There’s a strong culture of collaboration, helpfulness, and hard work. Leadership has also been a highlight. My direct leaders are supportive and engaged, and even at the senior leadership level, there seems to be a real commitment to building a product that truly serves customers’ needs. That alignment around the customer is noticeable and appreciated. There is also an unlimited PTO policy in place, which offers flexibility and supports work-life balance when used appropriately. This is not a boring place to work—there’s a lot happening, and for the right person, that creates opportunities to learn quickly, contribute meaningfully, and be part of ongoing improvements.

There is currently a fair amount of operational complexity and inconsistency. Teams are often working across multiple systems, some processes feel outdated, and there are several new initiatives happening at once, which can make day-to-day work feel chaotic. Cross-functional workflows—particularly between Customer Success, Ops, Finance, and Tech—can be challenging. Not due to lack of effort or willingness to help, but because many teams appear stretched thin and there aren’t always clear or efficient processes in place to help CSMs resolve customer-facing issues. Compensation is somewhat below market compared to many SaaS companies, not terrible by any means but definitely on the lower end. The insurance benefits are decent but could be more competitive. I've heard talks of the insurance offering being re-evaluated/improved so that's something to look forward to. That said, many of these challenges feel like growing pains rather than long-term issues, and there is active work underway to address them.