Supportive team and growth opportunities, - Customer Service Representative Foley Employee Review

Genuinely welcoming culture from day one - people across all departments are friendly, approachable, and supportive. Strong sense of collaboration company-wide, not just within individual teams. Leadership is transparent and keeps everyone aligned with a clear vision. Company is growing aggressively, which creates real opportunities to take on more responsibility and advance. Ideas are heard at all levels, there's no "just execute tickets" mentality. Energetic, motivated colleagues who take pride in their work.

The pace of growth means there is always more to do, but that's a good problem to have. A high-growth environment means things evolve quickly, which keeps every day interesting. Ambitious goals push you to continuously learn and improve.

My immediate team was kind, thoughtful, smart, and supportive.

Foley is a legacy services company that attempted to transition to a SaaS product, and then to an AI product. Unfortunately, the right leadership was not in place, change management best practices were nowhere to be found, and “AI first” turned into “AI is more trusted than employees.” Over the span of one year, senior employees had their well-documented concerns ignored, and Foley began to lose momentum. Rather than checking in with experts on the product, CS, marketing, or sales team, they simply added more executive leadership and created a culture of fear. While that was happening, the software engineering stalled, pricing changes caused customer confusion, the website domain lost all authority, sales missed every target, and budgets were slashed. Attempts to open a secondary office failed, and more than 25 people have been laid off (while others quit without backfill). Executives claim that this is a “restructuring” but Foley is not a safe place to work. Everyone is working only for themselves, afraid of losing their job in a difficult market. The corporate value of “teammateship” is now a joke for anyone who has worked there longer than a month. When you leave a company it is a bad sign if everyone you talk to says “take me with you.” TLDR: Don’t work for Foley. (I wrote this without the use of any generative AI.)