Miss leading from start to finish. Not recommendable - Sales Account Manager Flashbay Employee Review

We were sorry to see you decide to leave when we took the decision to extend your probation period. Although you made it clear at the time that you did not agree with the decision we stand by it because the level of sales that you were able to attain was not sufficient to be sustainable. Rather than ending your probation we had wanted to give you more time to show that you were able to reach the minimum level needed to make your position viable. You decided instead to leave and we respected that decision. All our sales people join us as Sales Account Managers. In this role they are responsible for working with new enquiries and managing a portfolio of existing customers. As they grow in experience their portfolio of existing customers grows and after a few years it can become possible to switch into a pure Account Manager role focusing only on existing customers but most sales people choose not to go down this route because they prefer to continue to work with new business customers. The nature of our products and services mean that our interaction with our customers is grounded in a consultative sales process structured around the individual sales transactions resulting from the projects and initiatives that our customers are purchasing promotional products to support. Group and team leaders work hard to try to support new starters through their probation. After our initial training programme the focus moves to supporting 'on the job' and this necessarily includes reviewing how an individual is actually performing in their role, especially when the results being achieved are lower than would be expected or needed to be successful. We want every new joiner to succeed - we try to make offers to individual's who have relevant experience or show potential, we have a great initial training programme and experienced team members then try to support a new starter as they learn the ropes. It is challenging (like all sales roles are) but every member of our team has been through the process whether they've been with us for 15 years or 15 weeks. During your employment unfortunately 3 (not 6) members of our Spanish team did depart the company. This was very unusual and disappointing for us - 1 employee returned to full time education (they wanted to work part time but unfortunately all our sales roles are full time), 1 returned to Spain and another left for a new opportunity. Our Spanish team currently has 7 members and we are actively recruiting as we’d like to grow the team to ensure all of our customers receive the best possible experience. While we'd have liked things to have turned out differently we wish you every success in your new role.