Big yikes - Manager Flagstar Bank Employee Review

Disorganized and reactive company culture. Coming into Flagstar there was no training for my role, and my manager did not know how his previous employee did the job so there was a huge gap to fill with very little guidance. Unclear processes and assignment of roles/responsibilities leads to a lot of inefficiency in day-to-day operations. I have never worked in an environment where people are so unresponsive. Requests for information to other departments on high-priority projects often go unanswered. It's very unprofessional and goes against so many of the "teamwork" and accountability/service values that Flagstar espouses. The issue of coworkers not responding to emails is so widespread that the internal company site features a quote from the CEO explaining why it's important to reply to people when they contact you ... very sad. I've never in my career been blatantly ignored by colleagues. Cannot trust or rely on people to meet deadlines so you will be left constantly checking in on work, doubling, tripling, quadrupling your efforts because you are needing to nag people to get things done, answer your questions, or at the very least provide an estimate of when they will be able to finish tasks. It's disappointing and kills morale. There is a lack of accountability and little transparency from companies leadership. Broken promises made at town hall meetings that are never followed through because of the constant revolving door of leadership. Poor communication exists throughout the company at pretty much all levels. Lots of last minute decisions and changes pushed through that result in wasted calories on work that goes no where when the plug gets pulled and projects are abruptly cancelled. Department heads make decisions without consulting their reports to realize the impact of the change, and then reports hear about changes to their job duties basically through the grapevine because department leads fail to communicate new expectations to their reports. New employees given very little onboarding and not even introduced on phone calls or in meetings. New employees are not properly trained so processes here get continually worse as they break down over time and legacy knowledge / experience is lost. When bringing these issues to attention, there is an overall acceptance from management that this is just how the company operates, as though this is normal. It's difficult working in such a broken system and dysfunctional workplace. Company culture is very poor. My experience has been frustrating and disappointing. Top leadership and former CEOs made bad decisions that put the entire compamy at risk. My own personal information has been compromised in data breaches. Of course, there are talented and hardworking coworkers that I admire and suffer alongside as we deal with the general mess and overall chaos of working here, but it is sad to see people with such great potential stuck working for a company the does not appreciate or compensate it's good employees properly. If your looking to move up and grow your career, this is not the place as there is no opportunity for advancement or clear path for promotion. The best outcome you can get working here is to hopefully avoid getting laid off, which unfortunately happens a lot.