Struggling to find a purpose - Branch Manager Flagstar Bank Employee Review

2.0
Jun 21, 2023
Recommend
CEO approval
Business outlook

Pros

1) Reasonable pay and benefits - *subject to change due to post-merger decision-making 2) Quality colleagues

Cons

1) Company is struggling to find relevancy in the mid-sized bank space. Technology is behind, product offerings are mediocre, pricing is merely competitive, no real niche 2) Merger restructuring - it feels like just about anything is subject to change, but not for actual improvements, only for efficiencies. It feels like the current bank is positioning for another future sellout to a competitor 3) Telemarketing - the new approach to connecting with customers is by dialing up customers based on “triggers” found in their banking history. The expectation is calling at least 80 customers per week per branch from this list. 4) Incentive Plan - the new 2023 edition removes product goals, and instead uses measurements around primary checking acquisition, deposit growth, loan growth, and non-interest income growth. The problem with this new system is that inputs don’t have direct correlation to outputs. Branches achieving success can’t pinpoint how they achieved it, and likewise “non-performing” branches can’t see any reward for achievements.

Explore other reviews about Flagstar Bank

5.0
Feb 27, 2026
Recommend
CEO approval
Business outlook

Pros

Very knowledgeable and helpful people who are experts in enterprise systems

Cons

N/A during my time with the company

1.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Clients are amazing. Made some real friends.

Cons

No advancement. Will promise you the world to get you to stay. Ask you to give as much notice as possible when you are leaving but will find a ridiculous reason to fire you. Never hitting financial targets so no bonuses. Terrible branch management.

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