14 years and Counting! - Customer Service Manager Flags.com Employee Review

- Supportive leadership that is invested in improving internal processes - Opportunity to gain hands-on experience in operations, documentation, and admin work - Flexible role that allows exposure to multiple areas of the business (portal, warehouse, admin) - Good environment for learning SOP creation, workflow organization, and internal systems - Small team allows visibility into how decisions are made

- Role responsibilities and priorities can shift, which may create temporary confusion - Workload and direction can vary week to week as systems are still being built - Limited structure at times, requiring employees to be very self-directed - The small team environment requires flexibility and cross-training, which may not suit everyone’s working style.

Fun and engaging work, and a lot of varied tasks. I have enjoyed learning a lot about flags and history.

I'm a remote worker, so I have limited socialization with my in-office coworkers - but I enjoy talking to them online nonetheless :)