The downhill morale - Analyst Fiserv Employee Review

3.0
Aug 16, 2023
Recommend
CEO approval
Business outlook

Pros

Being able to make connections with the clients. Traveling to the client site.

Cons

The downward spiral of morale can be pointed to post merger with FirstData and the change of CEOs. The regression of tech has been seen by everyone. Company issued phones were discontinued and we are now required to install company apps on our personal devices with no monthly compensation. Then WFH was eliminated and remote workers unable or unwilling to relocate were fired. The WFH is due to tax breaks the company gets to fill the NJ office. This office does not need to exist and there are plenty of others across the country but the CEO refused to move the the Milwaukee headquarters so he moved the headquarters closer to him. Now we are all forced to work in the office 4 days a week, management thinks it's a compromise since they received so much backlash over return to office. When we are now I'm the office there is a sapience app on our PCs that spies on what we do during the day. We also have to swipe our badge out so they can monitor that we are coming into the office and not leaving early. It feels like management starting at the very top does not trust their employees. This lack of trust and constant monitoring of our every move has caused a spike in the lack of moral.

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5.0
May 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This is a Good Place to work

Cons

Work - life balance is minimal

4.0
Oct 2, 2021
Recommend
CEO approval
Business outlook

Pros

Pay is decent, great team mates

Cons

New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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