Pros
Fiserv promotes these new "Fiserv Values" that may get management and the associates in one mentality. My immediate management is awesome and understanding. They are flexible and let me do my job. The pay is good but I think for the amount of work they have us do we should make more money. I guess Yabuki needs to make his $7+ million a year and it has to come from somewhere. They re-branded Fiserv completely. This may put us ahead in the market and I hope that the money they make they pass along to all of us who are making it possible for them to make the money. Bottom line: I am very very thankful to have a job that pays somewhat close to what I am worth. I should be making more with my abilities but at least I have a job in this economy.
Cons
Like I said, perception is everything no matter where you go. Here is my personal perception of the company. 1-Jeff Yabuki has no interest in the associates. His interest is being a multi-millionaire and rubbing shoulders with big stock holders. The associates are just the slaves that work for him. He portrays himself as a "down to earth and friendly" guy. This is not what I hear from the folks up in Brookfield. 2- My immediate management has no power at all whatsoever to make decisions. Upper management is horrible to them. They use words like "incompetent", "stupid", "do you even know how to do your job?” I have heard upper management yell their lungs out to my manager and send him nasty emails pretty much every single day. 3- Upper management in my unit are liars (specifically one of them) that will flat out lie to clients and lie to employees right to their face. This person shows favoritism to people that are his friends or someone that is doing this person a "personal favor" and makes them directors or managers, give them a position without allowing outside candidates that are better at their job come in, etc. 4- In the middle of changes, they do not communicate what your future looks like. You come to work every day wondering if you have a job. 5- Upper management tells you one day that "we are going to do this procedure this way from now on" and change their mind the very next day. Not only that, when you followed that procedure that was implemented the day before to the letter of the law, you will get chewed for it because "you should have known better". You just told me a different thing 24 hours ago!! 6- They keep us understaffed and work us to the ground. We work long hours and we don't get a half a day or a day off here or there to recuperate. You come back to work on Monday and you are pretty much already shot for the week. 7- The acquisition of CheckFree is a joke. Fiserv bailed them out of going bankrupt and CheckFree roams around here like they own the place. I am sick of hearing the word CheckFree. We are supposed to be one Fiserv. 8- The benefits are terrible. Health insurance is expensive (high deductibles) and vacation time and holidays are a joke. You cannot survive an entire year with only two weeks off, one week of sick leave and 6 holidays. I am sure I have more perceptions that could be put here. If you are desperate for a job and Fiserv offers you one take it; but plan ahead and do not burn the bridge with anyone because you never know what will happen next.