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      FirstService Residential

      Engaged employer

      FirstService Residential reviews

      Too little pay for the quality of work - Customer Service Associate FirstService Residential Employee Review

      2.0
      Oct 24, 2024
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote Work Training provided Daily Meetings

      Cons

      Too little pay for the amount of work. The bonus is not even enough to make a difference in your monthly financial needs, and the 5-minute Total Handle Time requirement is not nearly enough time to deal with the level of problems customers face. If you really want to help a customer, there goes the bonus and continuous pressure from leaders to manage your time.

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      FirstService Residential Response
      1y
      Thank you for your honest feedback and for sharing with us some areas in which we can improve as a company. Wishing you all the best in your future endeavors. - Emily, Global Director of Talent Acquisition

      Explore other reviews about FirstService Residential

      5.0
      Jun 26, 2026
      Pool and beach attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great atmosphere, friendly coworkers. I like working this position, it pays well and the work is reasonable.

      Cons

      I can not think of any, i’m very optimistic so it is hard for me to find something wrong.

      2.0
      Jun 26, 2026
      Irrigation technician
      Recommend
      CEO approval
      Business outlook

      Pros

      They take good care of the office people

      Cons

      Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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