Work for any company but FirstService Residential - Customer Care Representative FirstService Residential Employee Review

If you're considering a position with FirstService Residential, I implore you to save yourself the headache and look elsewhere. This is not a company you want to work for. A call once said that one of their Board members quit because he felt like the company was nothing but a bunch of crooks, I had quit the next day since I felt this way only a few months into the job. You'll be told in training that you can transfer out of the position in 6 months, this is not accurate, you can only transfer into another customer service role, anything else in the company you need 9 to 12 months. And don't start questioning that or they will fire you for insubordination. The pay is not worth the headache either. Most of your calls are going to be yelling and cursing at you. Property management does nothing for their residents and will escalate on you constantly yet they don't do anything and you'll be the one dealing with the following anger, yet theres not much you can do for the residents. Maintenance requests will go unresolved for months (had seen multiple that hadn't been resolved in 2 years), property management doesn't send out welcome letters so new residents are clueless about the organization. Residents get late fees on 0 balances, statements and coupons aren't sent out at all/timely so residents will call with balances that they were clueless about and then blame you for not sending anything out. Property management and Board members will direct calls to the call center when its things they should be helping their residents with. Want to reach out to Property management yourself on calls, well half the time the numbers listed for property management just reroute you to the call center and if it actually is a true number for property management good luck with trying to reach them since they never answer. Job took a real toll on mental health, it's just not a company you can feel good about working for. They are crooks and residents are only going to get more and more nasty. So if you have another opportunity that is not FirstService Residential, take that instead and save yourself a lot of misery.