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      FirstService Residential

      Engaged employer

      FirstService Residential reviews

      Customer Service Representative - Customer Service Representative FirstService Residential Employee Review

      2.0
      May 30, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training for almost four weeks.

      Cons

      You learn a lot, however, after training, it feels like you are just a number there. It really messes with your mental strength with all the attitude you get from customer and you can’t vent to management because they never answer. Calls are back to back I couldn’t even go to the bathroom and couldn’t have lunch.

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      5.0
      May 15, 2026
      Maintenance supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Professionalism, Ethics Hight quality And quick Response.

      Cons

      Longer Response times, Availability of specialized service, By appointment Only.

      2.0
      Jun 26, 2026
      Irrigation technician
      Recommend
      CEO approval
      Business outlook

      Pros

      They take good care of the office people

      Cons

      Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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