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FirstService Residential

Engaged employer

Professionalism and Integrity Missing - Executive FirstService Residential Employee Review

1.0
Feb 7, 2015
Recommend
CEO approval
Business outlook

Pros

If you're in a situation that would benefit from flexible schedule, they offer that flexibility (but you make up for it in your own time); you can work 7-4, or 8-5; or 9-6;

Cons

Lack of professionalism at all levels: meetings are optional and a waste of time; Lack of vision; people are berated and spoken to in disrespectful manner; performance reviews don't exist; Training doesn't exist; Lack of integrity: Promises made when hired or in order to retain you, are not kept; Confidentiality is not maintained; Gossip is prevalent and part of the culture. Terrible working conditions: Wait lines for bathrooms; Dirty carpets and walls; Inadequate parking spaces force people to park on sidewalk (they promise plans to improve, but don't budget for it);

Explore other reviews about FirstService Residential

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

avatar
FirstService Residential Response
5d
We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
4.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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