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FirstService Residential

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Office is falling apart, avoid - Anonymous employee FirstService Residential Employee Review

2.0
Dec 19, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This used to be a warm, inviting group of people who emphasized training and development and had supportive directors invested in the success of their managers. Pay was fair, PTO generous, and bonuses given for good performance.

Cons

People with no industry experience or leadership ability were hired and inexplicably promoted to positions of great influence. The massive turnover (30 plus managers come and gone in less than 18 months) and loss of accounts should be a clue that something is very, very wrong here but nobody with any power to change things seems to notice or care. If you choose to work in this office, know that you will be handed a portfolio of properties that have probably had several other managers that year. You will receive no training or guidance, and when you are completely overwhelmed, you will be told it's your fault for not being able to handle it. Your director can't help you, because she doesn't know how to manage properties either. You will hate this job and quit after a couple of months just like the 29 people who had the job before you.

Explore other reviews about FirstService Residential

5.0
Jun 23, 2026
Recommend
CEO approval
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Pros

Very positive and friendly atmosphere. Everyone in the support departments is very helpful

Cons

Its a little far from my house, but I like the atmosphere

4.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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