Frustrating - Manager FirstService Residential Employee Review

The lure is there are lots of departments to support managers. The reality is the departments do the minimal amount to get by and do not help enough. Example. Ask for a ledger on an account you know someone is actively looking at to save time. Result: Being sent instructions on how to pull it yourself. Example. Ask for assistance getting urgent invoice paid. Result: Get told you are asking wrong person, ask another person. Since it is marked urgent and you know who can actually help, why not copy that person to help speed it up? Example: Ask to set up new vendor. Result: Get sent forms and instructions how to do it. If your job is working with vendors, why is this being pushed back to the manager? Example. Invoice submitted correctly by vendor for payment and been working for community for years. Rejected for payment. Why? Now FSR billing format changed. Result: Manager told to reach out to vendor to get them to change their billing format. If there is a Vendor Services department, why aren't they managing this aspect? Example: vendor's insurance certificate expires. Result: Manager told to contact vendor to have their broker send the COI to Vendor Services and reminded it cannot be sent from the vendor to Vendor Services or the manager because no one but the broker is trusted to not forge the document. After several months of runaround, I am far behind on actually performing the actual management part of the job and simply resort to putting out fires instead. Clients are frustrated and so am I.