Very easy job - Customer Service First Student Employee Review

4.0
Jan 7, 2011
Recommend
CEO approval
Business outlook

Pros

First Student: a unique place to work in that it is a Federally Funded Research and Development Center (FFRDC). As an FFRDC, it is a private not-for-profit corporation chartered in the public interest. (Actually, MITRE operates three FFRDCs; one for DoD, one for the FAA, and one for the Department of the Treasury).

Cons

As an FFRDC, the total number staff and the total dollar revenue than can be applied to the sponsor organizations is capped by Congress (this is true of all FFRDCs). This cap (or ceiling as it is known within MITRE) is rarely increased and when it is, it is usually by a small amount. In fact, in the mid 1990s, the ceiling was decreased in line with the declining DoD budgets which resulted in limited reductions in force (layoffs).

Explore other reviews about First Student

5.0
Jan 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good people, Hardworking, supportive towards medical care

Cons

no cons felt in my tenure

3.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

The pay for driving is good, however, "driving is only part of the job description. May be well compensated for contracted substitute driver in other locations

Cons

Although there are rules to establish safe, orderly environments for riders and drivers, they are not enforced, and appear symbolic and subjective. Drivers have to bow to whomever decides how it will be handled instead of what the actual rules dictate, creating unnecessary chaos. There also appears to be a good amount of favoritism at this location and company rules and regulations are rarely enforced across the board, resulting in employees doing as they please with little to no repercussions.

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