Company - Customer Care Representative First Student Employee Review

3.0
Jan 31, 2026
Recommend
CEO approval
Business outlook

Pros

Our management team truly looks out for their employees. When there is inclement weather, they will notify us as soon as possible that we work from home rather than come into the office, and they are very proactive with that. They do care for their staff and the wellbeing of their staff.

Cons

Salary could be better and being full time work from home would be great as opposed to having to go into the office a day or two a week.

Explore other reviews about First Student

5.0
Jan 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good people, Hardworking, supportive towards medical care

Cons

no cons felt in my tenure

3.0
Apr 25, 2026
Recommend
CEO approval
Business outlook

Pros

The pay for driving is good, however, "driving is only part of the job description. May be well compensated for contracted substitute driver in other locations

Cons

Although there are rules to establish safe, orderly environments for riders and drivers, they are not enforced, and appear symbolic and subjective. Drivers have to bow to whomever decides how it will be handled instead of what the actual rules dictate, creating unnecessary chaos. There also appears to be a good amount of favoritism at this location and company rules and regulations are rarely enforced across the board, resulting in employees doing as they please with little to no repercussions.

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