Dynamic sales driven environment - Underwriter First Help Financial Employee Review

Work from home, Benefits, people

Schedule and stress due to sales quota

Fully remote, Safe Harbor Act (fully vested 401K match, per paycheck to employees), and good health insurance for the company’s total size.

FHF has a deeply problematic workplace culture and a business model built around charging the highest allowable interest rates on auto loans to financially vulnerable borrowers, including mostly ITIN customers. The fully remote structure contributes to an unusually slow pace of business, compounded by outdated internal processes. The company also uses ActiveTrac monitoring software, which employees widely view as a surveillance tool. Business leaders often demonstrate limited business judgment, routinely funding highly speculative loans that expose the organization to unnecessary risk and drop work off on employees and walk away. Classic 1990’s, drop the work off and walk away! The Compliance Department is also known for hiring and terminating employees with little explanation, relying heavily on FHF’s Massachusetts’ at‑will employment laws, which create instability and fear throughout the organization. Many within the firm do not respect the Compliance department as they have witnessed firsthand the abuse being committed, but FHF refuses to part ways with leadership of Compliance due to the company tenure/information hoarding that is occurring.