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First Command Financial Services

Engaged employer

Strong Company, but takes advantage of employees - Anonymous employee First Command Financial Services Employee Review

3.0
Oct 9, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has a strong mission. The leadership team does a great job of making conservative decisions that keep the company financially strong, ensuring that the company remains stable and there is not a need for layoffs. The company provides a thoughtful approach to employee benefits.

Cons

While there are growth opportunities, internal promotions and long-tenure causes employees to fall significantly behind the market in compensation as compared to more recent hires. The forced increase in the number of in-office days has caused significant stress without the promised benefit, especially for those with long commutes. I truly believe that there has been a decrease in productivity since the return to office due to the emotional and mental toll of the in-office environment. The company regularly says that they are going to focus on main priorities and not try to do "everything at once", but then they continue to pressure for "everything at once". This runs employees into the ground and contributes to burn-out.

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First Command Financial Services Response
1y
Thank you for taking the time to share your perspective. Your thoughtful review and feedback will be shared with our executive leadership team. Considering your tenure at First Command, you likely well know how we advocate for our employees to share constructive criticism here and with their management teams for us all to learn and grow. We understand that as an employee-owned business, our employees are invested in the company's future and we take all feedback seriously. While we recognize your stance on compensation, our approach to hybrid work, and business priorities, we must set the record straight on First Command's stance on our employees. We are proud of the incredible work and culture our employees create and build upon each day here in the Home Office, and we believe that the strength of our business and mission is because of the talent our people bring to the table and the commitment our employees share to our mission of coaching military personnel and their families in their pursuit of financial security. They are our competitive advantage, not something to take advantage of. Thank you for your feedback.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
3w
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Some times work is good

Cons

Some times work is bad

1
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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience. We appreciate you being open about how things feel day to day. Feedback like this, both in reviews and through our employee surveys, helps us get a better picture of where we’re doing well and where we can continue to improve. Your input matters, and it’s an important part of our ongoing effort to strengthen our culture and create a better work environment for everyone. We appreciate you taking a moment to share your perspective.
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