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First Command Financial Services

Engaged employer

Promising Transformation, Fatigued Workforce - Director First Command Financial Services Employee Review

3.0
Mar 30, 2022
Recommend
CEO approval
Business outlook

Pros

- Growth! Company is doing well financially. Employees benefit with ESOP and job security - Focused on psychological safety, training/development, agile, diversity & inclusion - Lots of job opportunities

Cons

- Surplus of training, development and opportunity with little financial incentive to stay, particularly for individual contributors. Attrition is putting a huge strain on hiring managers. - Technology (BIS) leadership is problematic with a lack of effective engagement within the organization. Senior leadership openly bad mouths teams and people, causing a divide. - Everyone is busy, but not productive. It's a common complaint to be rushing from back to back meetings, context switching, triple booked, etc... when does value get delivered?

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First Command Financial Services Response
4y
Thank you for sharing some of the benefits of working at First Command. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. As part of our commitment to our employees and clients, through our Agile transformation, we are dedicated to making continuous investments in our processes, technology and digital capabilities to enable ongoing business growth and enhance our client experience. Our company leaders are also committed to maintaining an open-door policy. We encourage employees to discuss business-related problems with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. Thank you for your feedback and we appreciate you taking the time to share your experience.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Nice people in the office

Cons

Pay is not that great

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