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First Command Financial Services

Engaged employer

Plenty of better options in DFW Metroplex - Customer Service Center Specialist First Command Financial Services Employee Review

1.0
Oct 19, 2021
Recommend
CEO approval
Business outlook

Pros

Hard to think of any. Gated parking garage is nice, I spent a little over a year here and made no professional progress whatsoever.

Cons

They make you stay in your role for at least a year before you can even think about moving anywhere else. Places like Robinhood only require 6 months. VERY little opportunities for advancement. Most of the senior leadership is within a few years of retirement and clearly does not want to change how they've been running things for the past 20 years. They're offering a banking product that doesnt even have a fully functional app. Call Volumes and dealing with customers who aren't even affiliated with the company antiquated systems and working conditions poor interdepartmental communication

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First Command Financial Services Response
4y
Thank you for sharing your feedback. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities to enhance their professional knowledge, develop leadership skills and grow within the organization. As part of our commitment to our clients and employees, we are dedicated to making continuous investments in our processes, systems and digital capabilities to enable ongoing business growth and continued servicing of our clients. Thank you again for your feedback and for sharing your experience.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Nice people in the office

Cons

Pay is not that great

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