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First Command Financial Services

Engaged employer

Software Quality Assurance Analyst - Software Quality Assurance Analyst First Command Financial Services Employee Review

2.0
Oct 11, 2014
Recommend
CEO approval
Business outlook

Pros

I worked at the Home Office. There, this company does make every reasonable effort to live by the CASTLE mantra-- a need by one is like the need of a family member. It is genuinely difficult to not make multiple connections quickly at the Home Office. Also, there is an extensive list of amenities.

Cons

Advancement or stability, however, are genuinely difficult, there. Sadly, the company is no longer in the hands of the founding family, and the Peter Principle is epidemic at practically every level from the bottom, up. Returns on savvy investments of generations past are drunkenly spent on glitz while basics like toilet paper and light bulbs go un-replenished under the guise of "going green." Due to controversy in the 2000s, the company's reputation is absolute mud with its only real clientele source-- the military. It is increasingly difficult to garner new clients to help replace those who are beginning to die-off. Even the sales force is dropping as the company resorts to indebting salespeople just to retain them. As an extremely closely held private company, there are questionable goings-on without check, promises that cannot be verified and are reneged at the drop of a hat, and a blatant boys' club modus operandi; moreover, routine measures taken by-- and demanded of-- publicly held companies are delayed and quietly brushed aside, with compliance occurring only when fear of scrutiny prevails. The only perceivable way this company moves forward is by hiring temps and contractors specifically to fix specific problems within a specific time frame, then finding reasons to terminate, then utterly blundering maintaining momentum in-house, then seeking a wind change by again turning to outsiders.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
4w
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Nice people in the office

Cons

Pay is not that great

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