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First Command Financial Services

Engaged employer

Not a satisfying experience - Trust Investment Officer First Command Financial Services Employee Review

1.0
Jun 9, 2021
Recommend
CEO approval
Business outlook

Pros

- You get a 3x3 cubicle - Stock Options - Onsite gym

Cons

- Extremely unlikable and unapproachable boss. - Horrible upper leadership with no knowledge of the industry beyond their world. - Militaristic Processes - Capped career mobility - Horribly underpaid, by about 35%, compared to the industry - Antiquated procedures - Constant invasion by management, who has no concept of your value - Your professional career is very siloed to one specialty - No credit for what you do well

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First Command Financial Services Response
5y
Thank you for sharing your feedback with us. I'm sorry to hear about your negative experience. As an employee-owned company, First Command is committed to creating and sustaining a culture that inspires and rewards our employees and makes them feel appreciated. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. First Command maintains an open-door policy, and we encourage employees to communicate problems to their supervisors or management. In our most recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of this organization. Additionally, we focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area. Another valuable financial benefit is the Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. We will be sure to make our leadership aware of the concerns you have shared.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
3w
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Some times work is good

Cons

Some times work is bad

1
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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience. We appreciate you being open about how things feel day to day. Feedback like this, both in reviews and through our employee surveys, helps us get a better picture of where we’re doing well and where we can continue to improve. Your input matters, and it’s an important part of our ongoing effort to strengthen our culture and create a better work environment for everyone. We appreciate you taking a moment to share your perspective.
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