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First Command Financial Services

Engaged employer

Fair pay, but it's only a job. - Analyst First Command Financial Services Employee Review

2.0
Dec 7, 2016
Recommend
CEO approval
Business outlook

Pros

Fair pay, nice building. Gym on site. Work life balance. Training classes available for free.

Cons

Mandatory classes on ownership and feedback are given but not used. Ownership is encouraged, meaning you should take responsibility and be accountable for your work. Unfortunately it is not enforced. This lack of accountability creates a lot of work for people that notice the problems. If you notice it, you fix it despot if it's your job or not. Feedback and open communication are taught in developmental training. These classes are written by experts but taught by HR. Management does not participate in receiving feedback. A career development guide and class list are available to every employee but management will not participate in its employees growth and development. Their focus is only on their own career opportunities. Senior management will tell you what you do wrong but they will not help you improve. Basically, if you aren't on the path they won't help you get on it. Several executive positions are open or soon to retire and it is clear that senior management's only concern is getting that executive position and not on work or employee development. It is a race to the top and everyone is in.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
3w
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Some times work is good

Cons

Some times work is bad

1
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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience. We appreciate you being open about how things feel day to day. Feedback like this, both in reviews and through our employee surveys, helps us get a better picture of where we’re doing well and where we can continue to improve. Your input matters, and it’s an important part of our ongoing effort to strengthen our culture and create a better work environment for everyone. We appreciate you taking a moment to share your perspective.
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