A good place for entry level workers - Customer Care Representative First Citizens Bank Employee Review

4.0
Mar 16, 2018
Recommend
CEO approval
Business outlook

Pros

The management really wants to help you grow and learn. If you try your best, they will help you as much as possible. Furthermore, they recognized that I didn't want to spend me whole life answering phones, so they've given me plenty of opportunities to learn new skills, share them with others, and to build my resume.

Cons

Starting out on the phone is really stressful, especially since you're expected to have a good handle time. Again though, as long as the management sees that you're trying, they'll happily take care of you.

Explore other reviews about First Citizens Bank

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good money, and wonderful oerms

Cons

Male dominated, not a very well known bank on the west coast

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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