Room to advance, but no real concern for employees - CSR2 First Citizens Bank Employee Review

3.0
Sep 19, 2017
Recommend
CEO approval
Business outlook

Pros

Training is available for all facets of the bank, you can move up and around the company with relative ease, pay is comparable (and sometimes higher) than similar sized banks, and the schedule is set with 40 hours, so you always know what to expect. PTO is generous, and earned quickly.

Cons

The company overall puts the emphasis on sales and not on service. You are expected to meet sales goals that are out of reach, and the pressure is very high to make every conversation result in a sale, but sometimes at the expense of what your customer really needs. The corporate business model also closes branches without much concern for the customers or staff that are affected.

Explore other reviews about First Citizens Bank

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good money, and wonderful oerms

Cons

Male dominated, not a very well known bank on the west coast

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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