Pros
More of a family type atmosphere and doesn't seem to have the high pressure sales environment that is present at larger banks. The bank is smaller so therefore you feel like you are dealing with "people" in the corporate office instead of a "department. The bank is somewhat selective on their customers, meaning that they place value on not taking on customers that fit the parameters they are looking for.
Cons
Because it is a smaller bank the biggest downside is that they are far behind on technology and processes that are left to outdated methods. First Citizens is also the last to come into a market and they spend very little on marketing from what I can see. Most of the employees are just content with their jobs and there seems to be very little drive or aspirations to advance your career within the organization.