My experience so far... - Customer Service Representative First Cash Employee Review

3.0
Mar 18, 2013
Recommend
CEO approval
Business outlook

Pros

I was hired mid December of last year. Fellow employees are cool. I would have quit had it not been for them. I'd worked in a small pawn shop for many years prior.

Cons

Stress! Maybe it's just me, but I strive to do my best. Hard to do when you're trying to do five things at once. And although we have great customers, we also have our share of rude customers. I know that you can't please everyone, but some people seem to go out of their way to be nasty. My manager is great, and I'm always pleased when we work together. I started at a lower wage than the job warrants, and thats okay for now. But I am hoping that my hard work will pay off. We'll see. My hours are always different, sometimes 12 hour days but less than 40 hours per week. I do not like that.

Explore other reviews about First Cash

5.0
Oct 7, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay Good benefits Experience alot Room to get promoted

Cons

Rude customer Low sales depends on location

4.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

fun and varying work day, lots of down time, generous breaks, discounts.

Cons

district and regional leadership often some of the worst people depending on your district, lots of incompetent coworkers and managers.

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