Technical Support Analyst - Technical Support Analyst First Advantage Employee Review

1.0
Feb 20, 2016
Recommend
CEO approval
Business outlook

Pros

-Fellow analysts were great and fun to work with -Definitely felt like a family there until you got higher up then they were a little shady

Cons

-Management spent more time watching what we were doing than what they helping to fix the problems we were facing head on -Basically told to lie to the customers so that we didn't look like we were the ones at fault -There was no real structure at the time as they had acquired new customers and didn't have a sense of direction while I was there -The environment makes people look too tired and depressed to care some days

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

avatar
First Advantage Response
1w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
1.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first company Once out of operations you really manage your own time.

Cons

Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

avatar
First Advantage Response
1w
Thank you for sharing your experience. We’re sorry to hear about the challenges you faced, particularly around workload, leadership support, and your health concerns. We recognize how important it is to feel supported during difficult times, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to speak up and wish you all the best moving forward.
See reviews by: Helpful|Rating|Date|All