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      First Advantage

      Engaged employer

      First Advantage reviews

      Call Center Manager - Anonymous employee First Advantage Employee Review

      4.0
      Nov 20, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Stable environment with great co workers.

      Cons

      Sr. Management was disconnected with line level employees. Middle management did not open an open mind as to how to run a call center. They only wanted to focus on the number of calls per employee

      Explore other reviews about First Advantage

      5.0
      Jun 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent work environment and great coworkers

      Cons

      No cons are within this company for me

      avatar
      First Advantage Response
      1w
      Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
      1.0
      Jun 3, 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote first company Once out of operations you really manage your own time.

      Cons

      Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

      avatar
      First Advantage Response
      1w
      Thank you for sharing your experience. We’re sorry to hear about the challenges you faced, particularly around workload, leadership support, and your health concerns. We recognize how important it is to feel supported during difficult times, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to speak up and wish you all the best moving forward.
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