Just a job not a career - Look elsewhere - Customer Service First Advantage Employee Review

2.0
Dec 12, 2014
Recommend
CEO approval
Business outlook

Pros

Benefits are costly but include Medical, Dental, Vision, 401K, PTO, paid holidays Free meals are always provided (PS this does not substitute for a raise)

Cons

Company's main goal is about making a profit to benefit the company and upper management, they don’t care about the employees, this merge is a disaster and the company continues to lose great workers for various reasons. Work-from-home is not allowed in our specific department and management has no valid reason why even though most other departments are doing it consistently. There is no room for advancement and employees may or may not get a raise at end of year after reviews are graded. Turnover is constant for both newly hired and long term employees, and there are no incentives. Employees are required to complete unreachable goals, morale is down and dropping, and since the merger with the office located in India business has slowed to a crawl leaving most employees wondering if their job is at risk since other departments were phased out and employees were laid off and/or fired with very little notice.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

avatar
First Advantage Response
6d
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
1.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first company Once out of operations you really manage your own time.

Cons

Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

avatar
First Advantage Response
6d
Thank you for sharing your experience. We’re sorry to hear about the challenges you faced, particularly around workload, leadership support, and your health concerns. We recognize how important it is to feel supported during difficult times, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to speak up and wish you all the best moving forward.
See reviews by: Helpful|Rating|Date|All