On the edge of greatness - Customer Success Director First Advantage Employee Review

4.0
Sep 17, 2019
Recommend
CEO approval
Business outlook

Pros

The customer success department is exploding with top talent and leadership is working to ensure that talent gets harnessed and put into action. FADV has spent several years rebuilding the organization and the next 12 months are going to be so exciting. There has been a lot of cleaning house going on but that is absolutely necessary when trying to build a performance culture.

Cons

Issues with project management and solutions. While some people are always willing to help there are those still who refuse to go above and beyond their job description.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

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First Advantage Response
3w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

remote positions work life balance direct report supervisor easy to work with

Cons

work can be repetitive some employees get away with doing bare minimum while others get additional assignments pay could be better

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