Pros
Great People ( Not the Senior Leaders though). Flexible Working and decent pay with travel.
Cons
Executive Leadership are in place but many have limited knowledge of the industry, Company is purely focused on the bottom line. Major clients are lied to on enhancements, resources and project commitments. Performance and Quality are overlooked to ensure cheap labour costs. Indian centres are dragging the company down in many areas simply due to lack of qualified staff and training despite repeated push back from senior account owners and Operations leaders. Get a new CEO who will really look at why there are so many EVP's.... and NOT enough boots on the ground. First Advantage has so much to offer but if you really look at their IN COUNTY presence you will find a lot of outsource work with limited oversight. I would urge any customer to seriously look at smaller screening firms who are ready and willing to upscale and provide a truly custom service that will better fit your needs at a MUCH lower cost. Big is not always better!