Remote work and decent pay, but high stress - Customer Success Manager (CSM) First Advantage Employee Review

Thanks for sharing your feedback. We're glad to hear that you enjoyed your coworkers and the work/life balance in your role. Those are areas we value and work to support. We also appreciate the candid comments about our processes. As we grow, we recognize that layers of structure and top-down handoffs can sometimes slow decision-making and make it harder to move work forward efficiently. Feedback like this helps us identify where we need to improve, and we’re committed to making changes that support both productivity and employee experience. Thank you again, and all the best in the next step of your career journey!