Understaffed and overworked management team; supervision, planning, and communication is poor within the company as well as with clients and funding sources; there are very few systems in place to support staff; expectations are often unclear or are not lived up to; training is often lacking even for the programming (ESDM) and technology (electronic data collection system) the company brags about (which means it is often utilized inefficiently if not ineffectively; very little unity among the different but related programs and activities. The executive director asks a lot of employees (volunteering for fundraising, acceptance of huge changes effective immediately without discussion, full availability when he wants/needs you) without giving much in return (aside from "thanks" that seems insincere)