- You will be lied to constantly here by upper management trying to string along their employees that progress is happening either in the product or new operation roles,
- Training is poor, you will be thrown to the wolves and have to learn 90% more than you were trained for
- Management tells employees "you will never be surprised" that you will be let go. However, multiple employees were sent emails from payroll stating they were terminated before they even had that meeting face to face with their managers
- You will work overnights every 2-3 months for two weeks, terrible experience as you are extremely understaffed(only working with one other person) with no help
- You will work holidays
- Your holiday pay will not be added to your payroll and you will have to constantly bring it up and get that money two weeks later
- Hours will disappear from your paychecks[Document every second you work here because it will help you when explaining your hours]
- You will deal with customers complaining a majority of your day about the cost of the product with no real escalation workflow or support on your end, basically "figure it out" as you go.
- You will work weekends and rarely have two days off in a row(the preferences do not work for the schedule because of the poor staffing/ amount of employees)
- There is no room for advancement at this time.
- You are merely a number to the system, everything is metric based and you are held to that
- Management has no idea how to actually manage. Constant issues that will not get resolved no matter how many times you bring them up.
- CEO's are extremely out of touch with the company(when there is less than 50 employees). Sad to hear them not know anything about their own product
- Engineering will drop new features every day, so be ready to adapt, without warning
- You will then spend half your day trying to fix a broken tool that should have been tested before released
- Engineering is the Wild Wild West, no real goal in the product, if they like it they will build it, even if it has no real functionality to the Agents role.
- There is very little structure in the ops team/management which makes for a lot of "cooks in the kitchen" feel
- You will have to wear multiple hats(which isn't bad), but you will get little to no recognition for your input and you will still be expected to hit your metric goals while doing extra projects
- Recently, office negativity which lead to a lot of "he said, she said" conversations that make it feel like high school with no resolution in the end.
- No real transparency with customers about how product pricing works
- Queue work and inbound calls at the same time (no separation between the two)
- No benefit or shift differential for working overnight shifts (you will get meals accommodated up to $15 per day, though)
- Promise of travel between offices to build culture (SF to PHX / PHX to SF) in the office, but never acted on
- You are supposed to have a weekly 1:1 which will likely turn into a monthly if not longer 1:1 due to the unorganized structure
