They no longer care about their employees. - Sr. Customer Success Associate Figure Employee Review

1.0
May 16, 2024
Recommend
CEO approval
Business outlook

Pros

Good pay There is a 5 word minimum, but there is nothing else good about Figure anymore. 1 yr ago, this review would have been a 5 star review, but they no longer care about the employees, only the money that the C-suite can make.

Cons

No music allowed while working No phones allowed Barely hybrid (1 prespecified day alloted/required to wfh each week), while claiming to be "hybrid friendly" They continuously are showing to everyone in the company that they care about money more than they do their enployees. Monthly changes to the role and expectations, but you are still expected to remain conaistent in your performance and over achieve in order to get a promotion or bonus. HR does not listen to feedback and are essentially parrots of the managers, literally pointless roles at this point. C-suite does everything in their power to make it more difficult and less appealing to work there

Explore other reviews about Figure

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

I have been with Figure for 5 years, starting as an Associate Engineer and growing into a Senior Engineer. This company has genuinely changed my life and helped me build the kind of future I dreamed about when I was first starting out in college. I’ve worked alongside truly excellent engineers, been given meaningful growth opportunities, and have been more than fairly compensated along the way, including raises that kept my pay highly competitive even between promotions. The work is engaging, challenging, and keeps me sharp. The culture is one of the best parts of the company: a rare blend of fast iteration, high ownership, strong engineering talent, and controlled chaos in the best possible way. Figure moves quickly, embraces emerging technology, and continues to grow without losing the energy that makes it exciting to work here.

Cons

The pace may not be for everyone. Figure has a startup-like culture where things move fast, priorities can shift, and teams are expected to adapt quickly. I personally find that refreshing and motivating because it keeps the work from becoming monotonous. However, people coming from environments where change is slower or processes are more rigid may need time to adjust.

1.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free health insurance, the option to work from home, pay was good.

Cons

They hire and fire at will. They have no real training program. They throw all this stuff at you and advise to take notes, then they tell you that you have 3 assessments to take. They tell you that you cant look at any of the documents or tools that they provided to you to do the job. How they expect you to know all that is impossible. Then they let you to believe that you passed and put you on the floor doing the job. Two days later they call you after you go home, to say oh you didnt pass training.. You didnt get the score of 85. Did not matter that I was doing the job and getting high QA scores. and they dont let you repeat training, they just fire you. You are just a number to them and not a human being.

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Figure Response
2w
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We recognize that effective onboarding, training, and communication are critical to employee success. Feedback like yours helps us identify opportunities to improve, and we continuously evaluate our programs, resources, and support systems to better equip employees for their roles. While we strive to foster an environment of collaboration, transparency, and growth, we know there is always room to learn and improve. We appreciate your perspective and wish you the very best in your future endeavors.
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